Golden Gate Ventures

Careers

Quality Assurance (QA) Manager at Go-jek
South Jakarta, ID

Minimum Qualifications

  • Design and implement Quality Assurance / Quality Management system and standard
  • Lead QA staff for sample taking and sample checking
  • Provides feedback to improve defect to operations team
  • Work with operations and process improvement team to continually improve operations and standardize the process
  • Use quality monitoring data management system to compile and track performance at team and individual level
  • Provides actionable data to various stakeholders
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provide actionable quality reports"

Job Descriptions

  • Design and implement Quality Assurance / Quality Management system and standard
  • Lead QA staff for sample taking and sample checking
  • Provides feedback to improve defect to operations team
  • Work with operations and process improvement team to continually improve operations and standardize the process
  • Use quality monitoring data management system to compile and track performance at team and individual level
  • Provides actionable data to various stakeholders
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provide actionable quality reports