Golden Gate Ventures


Head of Client Services, APAC at Carousell

Carousell is in search of a passionate and self motivated Head of Client Services, APAC to join our Business Development team in Singapore.  

You will be managing all levels of client services managers & partnership managers and provide team development, ensuring consistent achievement of quarterly revenue goals.


You will:

  • Provide effective team management and development, delivering consistent achievement against revenue goals
  • Owning the Senior and C-Level relationships across existing and prospective clients, driving regular client meetings at different levels in the partner’s organization
  • Effectively manage relationships with top advertisers, agencies, and partners across APAC
  • Aggressively grow revenue and track retention of clients and/or agencies.
  • Optimize accounts toward improved account performance for the client.
  • Proactively identify and suggest new processes toward enhancing Carousell’s service.
  • Encourage feedback from customers to further strengthen Carousell products and services.
  • Representation of Carousell and public speaking at external conferences and events.

You have:

  • Master’s level education preferred.
  • At least 5 years’ proven experience in direct client relationships in online performance media (affiliate, emailing, search etc.)
  • At least 2 years’ experience in people management
  • Industry experience preferred (digital advertising, e-commerce, advertising technology etc.)
  • Demonstrated track record of success in offering outstanding client management and innovation leading to revenue growth and customer retention.
  • Strategic account planning and management experience.
  • Ability to assess and resolve advertiser/agency issues encountered in the role and up-sell new products.
  • Strong analytical and Excel skills. Must be proficient in formulas, vlookups and modelling.
  • Strong interpersonal and communication skills.
  • Technical knowledge of ad serving and ad ops would be an advantage.
  • Additional APAC language fluency preferred (Mandarin or Bahasa) as the successful candidate will be interacting with APAC clients