Omise is hiring a Fraud Analyst to help manage daily dispute and chargeback management and associated reporting. The Fraud Analyst is expected to use his / her reporting & analytical skills and business knowledge to aid merchants and acquires with the required level of advice and information. The successful candidate will aid in evolving reports/dashboards and provide insights to enhance understanding of fraud management with internal developers, data scientists and management.
At Omise, we invest in all our people and believe ever employee is pivotal to achieving Omise’s mission & vision. We promote a strong culture with teamwork being one of our core values. We believe that skills are not the only thing to consider when selecting a suitable candidate. Instead, we value people with independent thinking, good character and the right attitude towards learning and looks for individuals that can adapt to ever changing environments.
We give freedom to our employees for learning and applying new concepts at work. There are no strict rules on how to do something, but only what needs to be achieved. This flexibility allows our team to work together in a stress-free environment and at the same time innovate while creating new technologies and ideas.
Responsibilities (included but not limited to):
Providing advice to merchants around disputes and refunds
Recovery of chargeback deductions using internal dashboard platforms;
Collaborate with merchants and Acquiring banks to resolve and prevent chargebacks;
Follow up open chargebacks disputes;
Provide analytical support for received chargebacks;
Support audit and reporting processes of resolved chargebacks;
Ensure high level of data analysis and integrity to identify fraud patterns
Actively involved in development of internal tools for fraud prevention purposes
Educational background related with an analytical field.
Previous working experience within e-commerce, banking, fraud prevention will be appreciated as well as experience in chargeback management.
English & good communication skills.
Ability to multitask while meeting tight deadlines & able to work in a challenging fast paced environment.
Attention to details
Advanced user of spreadsheet software like Excel or Google Sheets.
SQL knowledge is desirable but not mandatory.