Golden Gate Ventures


DevOps at Xendit
Jakarta, ID
Xendit provides payments infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other startups grow exponentially. We serve these services through world-class APIs and dashboard UI that simplifies payments.

At Xendit, our developers work on everything from backend systems, where all our products plugin, to building out beautiful and intuitive user interfaces, to scaling products that will automate human processes and make payments happen fast and seamlessly.

What you'll do
Handling and solving technical support cases, working directly with customer support person to give a great technical experience to our customers
Escalating customers technical product issues to the developers team that need an expert investigation and working with them to achieve a resolution
Assessing the customer's technical environment and requirements while managing expectations and following through on solutions or consulting on deployments
Minimum qualifications
Excellent Customer Support skills coupled with a BSCS Degree of Computer Science or equivalent experience.
Solid experience working with Backend System and Networking Technologies such as API, microservices, queue processing, and data infrastructure (mongoDB, Redshift, Kinesis, etc)
Prior experience with Linux and other Unix operating systems.
Well-organized with the ability to multi-task and prioritize with minimal supervision.
Excellent problem solving skills with a strong sense of customer commitment.
Ability to understand and communicate concepts quickly, succinctly and accurately.
Nice to have's
Medium to Strong English communications skills - written and verbal
Knowledge of a scripting language such as JavaScript, Python, Shell
Experience in Software Development or QA of Network/Security/Database products
Years of high-level Technical Support experience
What we care about
You’re smart: Bachelor's degree from a top university; fluent in spoken and written English and Bahasa Indonesia
Attention to detail: Please address your email to “the lucky person opening this email” and tell us a good time to send you a Backend Skills Test (must be returned within 24 hours) for your application to be considered.
Ownership mentality: You think like a founder. You push forward independently in an ambiguous environment. You understand the big picture, own mistakes and think about what our customer wants, not what's easiest for you.
Honey badger attitude: You make ambitious goals. Then execute…on time, on budget.
You’re like us: You smile a lot, think work is fun and don’t take yourself too seriously. You measure yourself against the best and believe feedback is the breakfast of champions.
About our team
YCombinator Batch S15: YC is the best incubator in the world, producing Airbnb and Dropbox; 120 companies out of 6,000 applications get in
Funded by investors behind Facebook, Slack Kaokao, Path, Twitch, GrabTaxi, Tokopedia
Interested to join the Xendit family?
Email us your Resume/Github/LinkedIn. Bonus points to convince us why you really want us and telling us the magic word - clues are somewhere on the site :)