Golden Gate Ventures

Careers

Relationship Manager at Genie Financial Services at Carro
Singapore City, SG
About Genie Financial Services
Genie Financial Services is the next generation auto finance solution provider that aims to make automobile financing simple, hassle-free and easy for everyone. We provide a simplified service that assists you in finding the best finance deal for your car. We can provide financing for a car you've already found - either from a dealer, distributor or private seller.

Genie Financial Services is a member of the Hire Purchase Association, Finance and Leasing Association of Singapore and is run by a team of experienced auto financing executives with over 50 years of combined industry experience. We are dedicated to making online car financing superb with competitive rates and simpler, smarter experiences for all our customers.. Read more about the interesting work Genie Financial Services is doing at https://www.techinasia.com/carro-funding-genie-2017.
Genie Financial Services is a subsidiary of Carro. Carro.sg is Singapore’s largest online used car marketplace that takes care of all your needs throughout your car ownership journey. Other than making selling and buying cars between individual owners and sellers cost-effective & hassle-free by matching buyers and sellers directly through our user-friendly web and mobile platforms and handling all the paperwork, we provide free inspection, warranty and a whole-lot of other value-adding services including loans, insurance, after-sales services (towing, battery-change, car workshops, accessories etc). Find out more about Carro here https://carro.sg/ .

Why Join Us?
Joining Genie Financial Services allows you to contribute to a disruptive, fast- growing startup that is helping customers with their car financing needs. Not only do we care and value our customers, we also value our employees (e.g. regular team lunches, recognition, access to a well-stocked pantry, a blazing fast internet!).
As a member of Genie, you can expect to be immersed in a positive, dynamic team filled with other young and energetic individuals. We have a transparent, fast-paced work environment and highly value hard work and integrity.
Responsibilities
1. Identify business opportunities, closely and quickly follow-up (call and/ or email) with all inquiries from potential customers & strategic partners, recommend the best car financing packages that meet their needs. This includes:
Managing & tracking all emails & inquiries (walk-in/ calls)
Proactively, expeditiously and effectively solve customer issues to ensure customer satisfaction.
Keeping abreast with market information and company’s products and services to effectively and efficiently satisfy customer requirements.
Assist customers to understand product and service offerings and help them make an informed decision on how they can benefit from purchasing the Group’s products and services.
2. Ensure that all required documents are collected and submitted to the relevant parties promptly, and provide impeccable service to customers throughout their car financing journey.

Requirements:
1. Able to effectively converse in English and Mandarin (some customers only speak Mandarin)
2. Minimum Bachelor (Diploma can be considered) in business/ accountancy/ finance preferred/ Relevant work experience
3. Excellent customer service skills
4. Comfortable with numbers and simple calculations
5. Organized & able to simultaneously keep track of a number of cases/ tasks
6. Results-driven, positive and adaptable to change (Things are always changing, as we constantly finding better ways of doing things/ offering better products!)
7. Good team player e.g. open to feedback, willingly helps team members when needed.
8. Knowledge of basic financial analysis

*Due to the Singapore government foreign worker work pass quota restrictions, applicants must already be legally allowed to work in Singapore (E.g SG citizen/ PR/ DP)