Golden Gate Ventures

Careers

Operations Associate at Homage
Singapore City, SG
Homage is redefining in-home caregiving for our parents, grandparents, friends and loved ones. At the heart of Homage are the families and caregivers we work with and the technology we build transforms their lives and care delivery experience. Here, everyone works on exciting, meaningful projects. We move fast, have fun and help each other out.

We’re looking for people who are talented, thoughtful, responsible and passionate individuals who share our values and passion for what we do. Your work will directly impact the lives of people receiving care, people delivering care, and the families that are normally left in the dark about the entire caring process. We're looking for strong team players, people who can work with a very diverse team (engineers, care operations, sales folks.) We’re proudly backed by a group of top local investors, including Golden Gate Ventures, 500 Startups and SeedPlus.

ABOUT HOMAGE:
Homage is a complete home care solution that combines the curation and training of care professionals with smart technology to provide on-demand home caregiving to seniors, allowing them to age at home with comfort, dignity, control and grace. Using a web and mobile technology platform, Homage efficiently matches care recipients with qualified care professionals and schedules caregiving on an on-demand basis to provide recipients with home nursing care and assistance with daily activities. Homage works with both private clients and public organizations alike to provide high quality caregiving to seniors.

ROLE DESCRIPTION
As an Operations Associate, Care & Quality, you will manage and coordinate care sessions to Homage Clients provided by Homage Care Professionals., and oversee end-to-end logistics for care visits, including communications between Clients and Care Professionals to ensure high quality care.

You will work closely with Homage’s wider Care team, including Care Specialists, Care Advisors, Care Success, Customer Happiness and Product teams to ensure that care provided is of high quality and safe. We are a fast-growing health technology startup and we want to continue to ensure that the care services we provide to our seniors and their families are of highest standards, giving families security and peace of mind knowing they can trust Homage to safely take care of their loved ones.

Requirements

RESPONSIBILITIES
Oversee and manage end-to-end care delivery, including qualifying care professional assignments, care reporting and care quality
Communicate, triage and provide the right resolution to care session incidents and any Client or Care Professionals’ needs, feedback, concerns and escalations
Report to Homage’s Director of Operations to help improve and innovate on care operational processes, workflows and protocols to continuously raise care standards
Work closely with Care Advisory and Customer Success team to ensure seamless activation and reactivation of care
Work with product and engineering to enable and communicate technical support to Care Professionals
Assist with Clients and Care Professionals’ onboarding on platform

SKILLS & EXPERIENCE
2-3 years’ experience in operations in a direct-to-consumer business
Experience in exceling in a fast-paced, high growth and rapidly changing healthcare, hospitality or technology environment preferred
Bachelor’s Degree in Business, Economics, Finance, Healthcare or other related field or related experience
Is impact and customer-centric, constantly strives to have our care recipient, care managers and care professionals’ interests at heart
Ability to solve problems and situations using creative thinking
Ability to multi-task, prioritize and work in a fast-paced environment
Demonstrated excellence in problem solving, interpersonal and communication skills
Strong time management skills and is a highly organized and detail-oriented self starter
Tech savviness and experience using web and mobile applications, email, excel, word documents and chat communication tools
Good written and verbal communication skills; can communicate clearly and effectively

In other words,
You are a problem solver and enjoy continuously improving on the way things work.
You’re craving to make a huge impact in a startup environment and “fire in your belly”
You enjoy making day-to-day operations efficient and love finding better ways to improve productivity and “keep the lights on”
You’re an enthusiastic team player who often takes the initiative and knows collaborating achieves a better work outcome