Golden Gate Ventures

Careers

eCommerce Analyst at Grana
Hong Kong, HK
Grana.com is a newly funded fashion internet start-up based and operated from Hong Kong, from our Wong Chuk Hang warehouse and office. Our mission is to provide the highest quality clothes at the lowest possible price, and have as much fun as we possibly can while doing it.

Now (not to brag but), we are growing quite fast. And we need good & talented people to join us. Fast.

That’s why we have this role. Grana is looking for an eCommerce Analyst with the following responsibilities:
Reporting

Own all aspects of ecommerce reporting, analysis and optimisation for all areas across grana.com
Establish effective analytics & insights processes to improve business-wide decision making and deliver measurable results
Create dashboards, monitoring and reporting processes to identify customer experience issues across the user journey on grana.com
Collaborate with the Engineering team to make sure we have the right infrastructure in place to support the analytics required
Identify and troubleshoot tagging issues affecting data accuracy
Ad hoc analytics and reporting requests
Insights and Analysis

Identify and react fast to changes in performance, highlighting actionable insights to marketing, product and engineering teams
Support various teams with insights from analytics for the eCommerce UX and functionality roadmap
Scope out, project manage and report insights on A/B testing on grana.com
Set KPIs and measurement framework for new ecommerce functionality and initiatives
Provide analysis around (but not limited to) traffic from online marketing channels, customer behavior and life cycle, product performance and conversions, promotion impact, returns rates and causes
Monitor and interpret test results in order to evolve our strategy
Desired Skills and Experience

Experience in web analytics (Google Analytics) and eCommerce is essential, with a good understanding and exposure to different marketing channels (SEM / Display / Social / eDM) and how they affect and interact with each other
Experience with A/B testing tools and methodology
Advanced expertise using Excel (SQL would be a bonus)
Experience working with Tableau and/or other similar BI tools
Demonstrated analytical and creative problem solving skills - ability to generate actionable insight and recommendations from complex analytics and large datasets
Understanding of analytics tagging & ability to spot and troubleshoot issues
Proven ability to use data insights to drive customer centric online solutions
Commercially focused and driven with the ability to work towards metrics and targets
You have a flexible, approachable attitude with good problem solving skills
You have an understanding of online user behaviour, experience in an eCommerce environment is a bonus
Now it’s on you – want to join us?

At Grana, we're thinking of everything to create the best online shopping experience in the world. That objective starts from within as we build and develop our own team. We don't care much for titles or the usual ways of doing business. What we care about are finding people who share our vision and have a passion for taking on challenges and seeing results, all in a fun, dynamic, and rewarding environment.

Grana team members should:
• Be passionate about quality products
• Be action-oriented and results-driven
• Enjoy working with teams
• Be self-starters
• Bring fun into their work
• Want to make the world a better place.

If you are ready to join a great team and fantastic work atmosphere with the possibility to grow within the company, please get in touch.