Golden Gate Ventures

Careers

Operations Associate at ServisHero
Singapore City, SG
ServisHero is on a mission to improve the way local services are discovered and delivered in Southeast Asia. We not only make it easier for customers to find trusted service providers, but also provide our Heroes (service providers) with access to new customers. We are a purpose and data driven company that exists to empower local businesses through technology.

Looking for a process driven individual that creates a seamless experience for ServisHero customers.

Responsibilities

Develop strong relationships with our service providers
Ensure that our service providers are on-boarded properly and continuously educated and engaged to derive optimum value from our website www.servishero.com and our app

Create an interactive, positive, friendly and help environment for our ServisHero customers
Attend to inbound and outbound calls and correspondences in accordance to ServisHero processes and policies
Engage with users and service providers with questions or feedback, and resolving issues independently

Continuously look for ways of improving process for better scalability
Work with the product owners to analyze data from various departments (tech, marketing etc) to determine trends or user needs
Be creative in using this data to improve communication and relationships with the users and service providers
Dig deep into the tech we use to further improve process via automation
Desired Skills and Experiences

Multilingual (speaks fluent English, Malay and/or Mandarin)
Open minded, high-energy, self-motivated, witty, patient and caring
Ability to adapt/respond to different personalities
Has ability to thrive in a fast-paced, constantly evolving and collaborative start-up environment
Learning oriented; have demonstrate ability to manage multiple projects at once under tight deadlines with limited resources
Getting things done with a strong interest in problem solving and process improvement
Always ready to hustle and improve our delivery of service
If you love to experience the exciting phase of early-stage startup, send in your application now!