Golden Gate Ventures


Operations Associate (Customer Happiness) - Full-time/Part-time at ServisHero
Kuala Lumpur, MY
ServisHero is a purpose-driven organisation with aims to uplift the income levels of millions of small and medium enterprises and freelancers in South East Asia. We currently have offices in Malaysia, Singapore and Thailand and is operational in 6 cities across the region. Each day, ServisHero processes thousands of quotations from its pool of thousands of local service providers.

We are looking for an excitable individual who will lead the charge in our continuous effort to deliver effective,speedy,smart and compassionate customer service.

Be familiar with qualitative and quantitative data, as this is the main driver of many of our decisions
Ensure that our brand of communications and its messages are all aligned across all company products (ie:promo codes, customer policies etc)
Continuously assess and optimise operation processes by researching and implementing new technology and facilitating cross-functional projects
Create properly documented SOPs
Lead by example and enforce said SOPs in our calls, messages, emails and social media communication
Guide and teach our team to interact and engage with our customers rather than just talk at them
Resolve customer issues by conducting investigation, information interviewing and facilitating solutions
As part of the operations team you will occasionally be expected to do some of the other tasks such as contacting heroes, rescheduling jobs and troubleshooting requests.
You will make a great addition to our team if you are always ready to hustle and improve our delivery of services!
Desired Skills and Results

Multilingual (speaks fluent English, Malay and/or Mandarin)
Open minded, high-energy, self-motivated, witty, patient and caring
Ability to adapt/respond to different personalities
Has ability to thrive in a fast-paced, constantly evolving and collaborative start-up environment
Learning oriented; have demonstrate ability to manage multiple projects at once under tight deadlines with limited resources
Getting things done with a strong interest in problem solving and process improvement
Always ready to hustle and improve our delivery of service

Learning alongside the most amazing talent in the startup space
After 6 months of service, you'll enjoy unlimited leave
If you love to experience the exciting phase of early-stage startup, send in your application now!

Only shortlisted candidates will be contacted.
This role is open to Malaysians only.

Tip: Download our app and visit our website to get a better understanding of what we do at ServisHero