Golden Gate Ventures

Careers

Marketplace Quality Intern at Carousell
Singapore
Marketplace Operations is essential for a safe and fun Carousell experience. Applicants applying for this position will be working together with us to ensure the best ever experience for the Carousell community.

Our Marketplace Operations comprises of the Customer Experience team and Marketplace Quality team.


Responsibilities:

Manage the daily operations on the marketplace
Create and maintain the knowledge database for all operational procedures in the marketplace
Draft and review external and internal policies to improve the management of the marketplace
Create weekly reports to analyse the trends in the marketplace
Draft new workflows and execute changes to improve the management of the marketplace
Manage the timely execution of projects with offshore team members


Requirements:

Fluent in written and spoken Chinese
Strong attention to detail and excellent communication skills
Possess the ability to apply structured logical thinking into the creation of efficient workflows
Possess strong written skills to document and create new policies and workflows
Familiarity with data frameworks and tools (SQL, R or Excel)
Data-driven and passionate about solving problems through data
Inquisitive and curious to delve deep into data to investigate trends or anomalies
Detail oriented and be able to work efficiently in a fast-paced team environment
Visualize and communicate findings and data insights to various stakeholders in a coherent and logical manner



This is an internship for 3 - 6 months.