Golden Gate Ventures


E-Commerce / Tmall Operations Supervisor at Grana
Hong Kong is a venture-funded fashion internet start-up based and operated from Hong Kong. Our mission is to provide the highest quality clothes at the lowest possible price.
At Grana, we're rethinking everything to create the best online shopping experience for modern essentials in the world; that objective starts from within as we build our own team. We don't care much for titles or the usual way of doing business, we care about finding people who share our vision and have a passion for taking on challenges and seeing results, all in a fun, dynamic, and rewarding environment.

Now, we are growing quite fast. And we need great, talented people to join us.


Manage Grana's Tmall Global store operation
Draft monthly/quarterly/annual commercial plans/budget plans for Grana's Tmall platform
Work closely with Trade Partners (TP) and internal team members to ensure the smooth daily operation on order placement, fulfillment and shipping, pre-sale and post sales CS services, etc.
Ensure Tmall store DSR score is higher than category averages
Work closely with internal team to collect product information, images, key selling points, and all necessary information needed for new product launches in line with Brand official site
Partner closely with Tmall apparel category manager
Actively arrange store sales & promotional activities and leverage platform free resources to drive traffic and sales
Effectively strategize areas of media investment for China ensuring a strong ROI
Analyse business performance and seek for continuous improvement
Sensitive to market changes and competitor movements. Making effective actions based on solid market data analysis

Bachelors degree
Minimum 3 years experience in an e-commerce operations role with strong experience in Tmall Store Operations is required
Must be familiar with Tmall operating procedures, and experienced in running double 11 promotions
Enjoy working in an entrepreneurial culture with an interest in Fashion
Passion for our products and for surviving in a fast-paced start-up environment
The ability to work independently, while being a team player
Must be fluent in written and spoken English and Mandarin