Golden Gate Ventures

Careers

CS QA SPV at Bilna
Jakarta, ID
Industry: e-commerce
Employment type: Full-time
Experience: min. 2 years
Location: Slipi (per Nov will be moved at BSD, Tangerang)
Benefits: Salary, meals, BPJS, medical, life insurance
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JOB DESCRIPTION:
Establish Customer Service standarts for evaluation
Asses quality and service based on pre-define standarts for all customer service fields (phone call, email, live chat and social media)
Divert any services that fail to meey rigorous quality standarts
Check process and regulations in Customer Service team and propose improvements needed to achieve KIV for Customer Service Dept.
Evaluate the functionality and efficiency of the processes and services
REQUIREMENTS:
Candidate must possess at least a Bachelor's Degree, any field.
At least 2 years of working experience as QC SPV in Call Center/Customer Service field, preferable from e-commerce background.
Communicative, good appearance, active, and have good interpersonal skills
Have a good leadership and high commitment and responsible
Good initiative and
can work independently with minimum supervision

HOW TO APPLY:
Please send your resume/CV.
Only suitable candidates will be contacted