Golden Gate Ventures

Careers

Customer Support Indonesia at Omise
Jakarta, ID
· At least 2 years of customer service

· Strong analytical and problem solving skills

· Can multi-task and able to prioritize workload

· Good organization and administration skills

· Able to work individually and as a team

· Committed, flexible and able to maintain high quality of work with minimum supervision

· Must be able to communicate in a clear and concise manner in English and Bahamas


Customer service functions:

· Screen phone calls and distribute inquiries to the right person.

· Manage and answer inquiries coming in to support channel.

· Ensure SLA is met in both resolution time and quality of update provided to customers.

· Work with internal teams to ensure seamless service quality and that issues are addressed properly according to impact and priority.


· Produce and publish customer-facing document to improve service quality and customer experience