Modalku is looking for Customer Services for one of our business unit in Jakarta. You may see the detail below:
Customer Services Responsibilities :
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Candidate must possess at least Bachelor's Degree in any field.
- At least 2 Year(s) of working experience in the related field is required for this position.
- Good comunication skill.
- Able to work independently as good as team member.