Golden Gate Ventures


Collection Officer (MY) at Funding Societies
Kuala Lumpur, MY

Job Responsibilities:

  • Mail correspondence to borrower for payment accordance with payment due dates.
  • Making outbound collection calls for delinquent/default accounts.
  • Provide timely follow-up on the debt repayment.
  • Identify issues attributing to account delinquency and escalate to management.
  • Collaborate with sales team to recover payment.
  • Update account status records and collection efforts in the systems.
  • To handle collection repayment generic mailbox.
  • Verifies issuance note facilities agreement and documents for loan disbursement.
  • Identify opportunities for improvement to processes, procedures or tools.

Job Requirements:

  • Minimum Degree qualification 
  • Preferably 2-3 years experience in credit management and debt collection industry. Experience in handling SME portfolio, excellent negotiation skills, and ability to bring in full settlements would be added advantage. 
  • Independent with persuasive interpersonal skills and results-driven 
  • Target oriented and ability to work under pressure to meet targets 
  • Good communications and written skills in English, Mandarin and Bahasa Malaysia. Ability to speak in Dialects would be added advantage.
  • Familiar with Excel and accounting analysis