Golden Gate Ventures


Collection Supervisor at Funding Societies
Jakarta, ID

Reports To

 The Collection Supervisor  will report directly to Collection Manager.


Responsibilities and Duties

  • Manage the performance of field collections team within set performance triggers
  • Call every Collector with low performance and push for improvement
  • Provide first level control and evaluation of incentives schemes
  • Ensure consistency in collections processes, systems and reporting
  • Process improvements implementation
  • Operational capacity planning, hiring and basic training of field collectors
  • Ensure Cash Collected and deposited previous day
  • Collector Account Allocation, for his team
  • Immediate resolution of debtor or client inquiries
  • Quality and performance checks of the team in field


Qualifications / Requirements

  • At least 1-3 years of experience in credit collection management in the financial service industry or tele-sales / marketing
  • Have experience to manage large scale team
  • Strong leadership and communication skills, in-depth and detailed knowledge on a wide range of financial products and processes
  • Solutions oriented, with the ability to solve problems independently
  • Advanced Excel skills, including formulas and pivots, is essential
  • Knowledge of invoicing or AR management will be a good highlight
  • Work well under pressure and tight deadline
  • Good analytical thinking is a must
  • Excellent communication skills; Both written and verbal


  • Detailed description on Communication and Leadership skills required for the role
  • Other specific skills / abilities / competencies.
  • Personal characteristics / traits