Golden Gate Ventures

Careers

Customer Experience Executive at Funding Societies
Kuala Lumpur, MY

Summary:

• To deliver best in class customer experience that delights, leads to positive word of mouth and drives loyalty of investor.

 

Responsibilities:

• Monitor, address and resolve omni-channel customer interactions (live chat, phone, Zendesk, mobile app etc) following customer service best practices

• Facilitate and process customer onboarding accurately and efficiently

• Regularly improve the Customer Experience framework consisting of internal processes, tech architecture, front facing platforms

• Champion the voice of customers within the organization, nurture a culture of customer centricity and share knowledge, ideas, best practices with others

 

Requirements:

• Soft skills

• Patience

• Problem solving

• Team player

• Conscientiousness

• Excellent written and spoken communication (English)

• Fluent spoken communication (Mandarin)

 

*Possess working experience in related industry will be advantage