Golden Gate Ventures

Careers

Customer Happiness Executive at 99.co
Singapore
Salary: $2,500.00 to $3,500.00 /month

 

99.co is the largest and fastest growing property company providing the most comprehensive home selection in Singapore and Indonesia for property seekers. By providing the largest set of listings in the market, designing easy beautiful tools and synthesizing data to help property seekers search for, learn about, sieve through and compare thousands of potential options, 99.co helps to make that journey reliable, easy and trustworthy.

We are looking for an awesome Customer Happiness Executive to help create the energy and excitement around our product and services. This is not your typical customer support/service role. We're looking for a double agent who knows that every day is an opportunity for you to turn our users into loyal customers. Someone who will advocate for the good that 99 does to the real estate industry, and yet stand firmly by our users and their frustrations when feeding back requests to the team.

You will need to solve problems on the fly, and apply creativity to many situations. Your work will help to shape and improve our product, while your personality is an important part of our users' experience with 99. This is you if you are dedicated to delivering a customer experience that’s unlike any other.

What you'll do:

  • A double agent: be the voice of the team when talking to users, and the voice of our users when feeding back feature requests to the team
  • Keep track of client feedback and feature requests, communicate it with the team to further improve our digital product
  • Address support tickets and identify top user issues; work with the larger team to proactively find relevant solutions.
  • Answer general questions about us via in-app chat/e-mail/phone calls/SMS
  • Compile and update FAQs /self-help guides to educate and address client needs
  • Engage with the 99.co community through various social media channels; provide friendly and personalised support as and when required
  • Lead projects; such as streamlining of support workflow processes as and when required

What you have/are/will be:

  • Communicate fluently and comfortably in English, and conversational Chinese
  • The ability to write and create content creatively and effectively
  • A passion for making a difference for our users
  • Relentlessly resourceful at problem-solving
  • Be responsive and take initiative
  • A healthy curiosity to learn about various aspects of the industry
  • A keen eye for detail
  • A desire to learn, grow and contribute beyond the immediate job scope

What is it like working at 99.co?
Founded by one of the best engineering teams in Singapore, 99.co is the fastest growing property portal today. Our obsession is to make the property market in Asia more transparent, honest and reliable for homeowners, buyers, sellers, and real estate agents.

At 99.co, we dream deep. We believe in taking the red pill and working on things that have a sustainable and deep impact. We work to change real world industries rather than sit in ivory towers of software. We work hard as a team because in the end, that’s the best part of the journey. Being part of something bigger than yourself, learning about yourself and learning how to trust someone else completely.

By joining us, you’ll be working with a world-class team who are passionate about what they do - and we expect no less from you. You should have an insatiable appetite for learning new things and improving existing ones. If you’re the right one for us, you pay attention to details and take great pride in your work.

We are expanding!
In our bid to create an awesome and growing team that continues to disrupt the space of real estate with technology, we are always looking for thinkers and doers driven not by what would be easy, but by what would be amazing to be a part of our journey. In such a fast moving organization, you’ll find opportunities rather than boundaries in every single role.

Learn more about us and other career opportunities at https://www.99.co/team.

We apologise in advance - we may only be able to get back to shortlisted candidates; but we really, really appreciate every application, we think that is the greatest flattery we could ask for. Thank you!