Golden Gate Ventures

Careers

Receptionist at Xendit
South Jakarta, ID

The Frontline for our Headquarters

Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. 

Our main focus is to build the most advanced payment rails for Indonesia, with a clear goal in mind — to make payments in Indonesia simple, secure and easy for everyone. We currently serve local SMEs to some of Indonesia’s largest tech startups and also giant-sized businesses like Samsung. We process millions of transactions monthly, growing 25% month on month for the last 2 years. We are trusted and backed by some of the largest VCs in the world and are alumni of the prestigious YCombinator (S15).

The Xendit  Operations team is responsible for laying the foundations that ensure our business keeps on running. As a receptionist, office administrations related First impressions of Xendit will be your responsibility, as you entertain the guests that come in. This will include ensuring everything in our office space is in its mint condition, as we value this very highly to ensure the positive first impression.

Mission
A xen-receptionist is not just any ordinary role - you’ll be the warm and friendly face of xendit that welcomes all our guests into our office as if it was our home. You’ll ensure all our guests have a seamless experience, from top-notch meeting room presentation, to ensuring their host is aware of their arrival and making guests feel at home.

Outcomes
Be the face of xendit, embody our values
  • Warm and welcoming, professional yet fun in approach
  • Solve for the customer first - go above and beyond for our guests. No task is beneath you, or too hard
  • Data driven - own and maintain a guest logbook
Meeting Room Management
  • Ensure meeting rooms are used as per the booking schedule
  • Ensure all meeting rooms and foyer/guest areas are well presented at all times
  • Manage ad hoc meeting requests with ease
Guest interaction
  • Alert xendit host to guest arrival immediately, and monitor to ensure they attend the guest promptly
  • Place guest in appropriate room, or waiting area
  • Offer guest amenities, such as drink on arrival, bathroom directions, order transport, etc.
  • Entertain/chat with guest if appropriate
Direct calls to the most appropriate place or take messages, acting as the gatekeeper to ensure only important and relevant calls come through to the team
  • Office Administration as needed, such as handling mail, coordinating office staff, 

You may be a good fit if you are:
  • Welcoming and friendly demeanour
  • Fluent in English and Indonesian language 
  • Comfortable speaking and conversing in a professional manner with a diverse range of individuals
  • Strong customer service orientation (polite, friendly, well presented and proactive to assist guests) and proficient in office software
  • Attention to detail, can manage competing tasks and priorities
  • Hard worker, willing to get anything done
 
Nice to have:
  • Experience in Receptionist/Secretary Role (1 year)
  • Specifically: filing, office management, answer phone calls, incoming and outgoing mail, and inventory management
  • Fresh Graduates are welcomed to apply
  • D3 Secretariat/Business Administration/Hospitality
  • Can speak or write to a professional level in Mandarin 

What we care about
  • Solve for the customer first: You build what customers want.  You think about what is right for customers, not what is easiest for you
  • Demonstrate mastery of honey badgery: You make ambitious goals. Then execute…no matter what stands in the way.  When knocked down, you get up
  • Take on challenges willingly and can be trusted to execute: You can be trusted to get things done right the first time quickly.  You hit your deadlines
  • You’re like us: You smile a lot, think work is fun and don’t take yourself too seriously. You measure yourself against the best and believe feedback is the breakfast of champions.  You follow the golden rule
  • You’re remarkable: People naturally talk about how awesome you are.  If we can’t find someone who raves about you then it’s unlikely we will too

About Xendit
  • Growing 25% month on month: We are one of the fastest growing companies in Southeast Asia and have done so for the last two years.  We process close to 1b USD annually in payments by providing simple APIs for payments on a modern tech stack
  • YCombinator Batch S15: YC is the best incubator in the world, producing Airbnb and Dropbox; 120 companies out of 6,000 applications get in
  • Funded by investors behind Facebook, Slack, Kaokao, Path, Twitch, Grab, Tokopedia